Race Protection Policy
At Junction 311, we love our community of runners and walkers and we value creating memorable race experiences for all. Part of that experience is giving you peace of mind when you register, because we understand that life can throw you unexpected curve balls. We are proud to offer a few options if for some reason you are not able to participate in the event after registering.
Our Race Protection Policy allows you to choose from the following:
1. You may purchase RegShield, a registration protection option for event participants who can opt-in to purchase with one click during checkout. Participants will be reimbursed the cost of their registration price, should they be unable to attend their event due to several covered reasons including accident, illness and family emergency. You must purchase during registration and there is not an option to add this option after payment confirmation.
2. You may defer your registration to participate with us in the same race the following year for a $10 change fee for any reason up to 72 hours prior to race day. Click “manage registration” in your RunSignUp profile to choose this option or visit this link for step-by-step directions. Deferrals are valid ONE YEAR from original registration and only used once. NO EXCEPTIONS.
3. You may transfer your race registration to another individual. Click “manage registration” in your RunSignUp profile to choose this option or visit this link for step-by-step instructions.
4. You may switch to a shorter race distance within the same event. Click “manage registration” in your RunSignUp profile to choose this option. Follow this link for step-by-step directions. Click “manage registration” in your RunSignUp profile to choose this option. If you would like to switch from a shorter race distance to a longer distance within the same event you must contact our customer service at info@junction311.com You will be responsible for any price difference.
5. You may transfer your registration to another race within the Junction 311 portfolio of events. When transferring to a different race, the registrant will be credited for their original amount minus the transfer processing fee. This credit can be used to cover the event cost in the new event.
